🧾 Payment Policy – SurRon Bike USA
1. Accepted Payment Methods
We accept the following secure payment options:
Major Credit & Debit Cards (Visa, MasterCard, American Express)
PayPal
Apple Pay / Google Pay
Bank Transfer (for large orders or wholesale)
- Bitcoin Payment Wallet ID: ( bc1q535xdrtxeqfzwqfn8w3fm8k9z65wpfsrpnr6ee )
2. Payment Processing
All payments are processed securely through encrypted payment gateways.
Your payment information is never stored on our servers.
3. Authorization & Billing
Orders are not confirmed until payment authorization is successful.
You may see a pending charge on your statement; this will clear once the payment is finalized.
4. Sales Tax & Fees
Applicable sales tax will be calculated and displayed at checkout based on your shipping address.
Additional fees (such as customs or import duties) may apply for international orders and are the customer’s responsibility.
5. Order Confirmation
Once payment is completed, you will receive an email confirmation with your order details and tracking information (when applicable).
🔄 Return & Refund Policy – SurRon Bike USA
We want you to be 100% satisfied with your purchase. If you’re not happy, we’re here to help.
1. Return Eligibility
You may return unused, unmodified products within 30 days of delivery for a refund or exchange, subject to the conditions below:
✔️ Item must be in original packaging
✔️ All accessories & manuals included
✔️ No damage or signs of use
⚠️ Non-returnable items include:
Customized bikes, modified products
Final sale accessories
Items without original packaging
2. How to Initiate a Return
To start a return, contact our support team at:
📧 info@surron-usa.org
Include your order number and reason for the return.
We will provide a Return Authorization (RA) number and shipping instructions.
3. Return Shipping
Customers are responsible for return shipping costs, unless the item is defective or we shipped the wrong product.
We recommend using a trackable shipping service — SurRon Bike USA is not responsible for lost return packages.
4. Inspection & Refunds
Once we receive your return:
We inspect the item
If approved, we issue a refund within 7 business days
Refund method: same as original payment.
You will be notified when your refund is processed.
5. Exchanges
If you need to exchange for a different model or part, contact us for instructions. Exchanges ship once the original item is received.
6. Defective or Damaged Items
If your item arrives defective, damaged, or incorrect:
✔️ Contact us within 5 days of delivery
✔️ Provide photos of the item and packaging
We will arrange a replacement or full refund including return shipping.
📌 Optional Add-Ons (if you want them)
Restocking Fee
A restocking fee (e.g., 10%) may apply for returns of large items (like bikes) unless defective.
Warranty Info
6 months warranty period (6 months frame warranty, 1 year motor warranty).
International Returns
International customers may be responsible for duty and import taxes on returns.
